Collection: CYE NA TOUR TICKETS

No.
Filming or recording is strictly prohibited during the Fan Chat and Fan Sign sessions.

Any attendee found recording without permission may be immediately removed from the venue, and may also be denied entry to the concert at the discretion of on-site staff.

These rules are enforced to protect the artists’ privacy and to ensure a smooth and fair experience for all fans.

We kindly ask for your understanding and cooperation.

While the combined value of seven Platinum tickets represents a considerable amount, Platinum is offered in a bundled format, which significantly lowers the per-person price.

The Prestige ticket is a premium fan service package exclusively designed for J&B’s special clients, offering the highest-tier experience, including free interaction and photo opportunities with all members.

It is a limited special service ticket with exclusive privileges provided by J&B, offering a differentiated and premium fan experience.

Thank you for your continued support of J&B.

A: Yes, when purchasing the PLATINUM ticket, you will choose which member you want the Fanchat with. 

A. Yes, you can attend Fan Chat with multiple members if you purchased multiple Platinum tickets.

Whether for the same member or different members, you may participate as many times as the number of tickets you purchased.

Fan Sign and Group Photo benefits may also be used according to the quantity purchased.

However, all benefits must be used only by the original purchaser.

Identity verification may be conducted upon venue entry, and if Queue Numbers are transferred or provided to another person, not only the related ticket but all tickets may be canceled without refund.

A: No.

When purchasing a PLATINUM or VVIP/VIP ticket, a Queue Number will be automatically assigned by the system.

At the venue, entry lineup will proceed in Queue Number order within each tier.

(Example: If your ticket Queue Number is 27, you will be the 27th person to enter within your ticket tier.)

If your Queue Number is 100, you will enter as the 100th person within your tier.

Queue Numbers are automatically assigned based on the purchase timing, and depending on the timing of purchase, number differences may occur within approximately one-second intervals.

Please note that VVIP ticket holders will enter after PLATINUM ticket holders, and VIP ticket holders will enter after VVIP ticket holders.

A: It depends on the ticket, here is the guide:

*PLATINUM - 5 tickets / VVIP - 5 tickets VIP- 5 Tickets

Snapshot - No limit

A. Yes, absolutely. Since the benefits are provided per ticket, you may participate twice in the fan sign, group photo, and all other Platinum benefits.

In this case, you only need to purchase one GA admission ticket.

You may also transfer one of the benefit tags to a friend if you wish. J&B does not check IDs, and anyone holding a valid ticket/tag may use the benefits. However, please make sure not to lose your tag/ticket.

A: No they don’t. Unlike PLATINUM and VVIP,VIP tickets, General Admission ticketsdo nothave a queue number. Note that General Admission ticket holders will enter the venue after PLATINUM and VVIP.VIP ticket holders.  

A: The "Fanchat" (included in the PLATINUM TICKET) consists of chatting for 60 seconds with one member of Artist and getting a photocard or an album signed with the format « To: *your name* ». The "Fansign" (included in the PLATINUM and the VVIP TICKET) consists of walking down the table where all members of Artist are sitting down and you get an autograph from all members. Please note that for the "Fansign", you can only get the front page of an album signed.

A: No. As mentioned in our posts,you absolutely need to buy a General Admission ticket in addition to your PLATINUM/VVIP.VIPticket. When you buy aPLATINUM/VVIP .VIP ticket,the queue number onTHATticket is important. The one on your General Admission is not relevant. . 

A:GROUP PHOTO: A commemorative photo taken with all members and 8–10 fans together.
GROUP SELFIE: A photo taken with all members and 1 fan using the fan’s smartphone, with a staff member taking the photo. 📸

A: Here is a guide for different types of tickets:

PLATINUM TICKETS : Transfer is possible; however, if you transfer the ticket, its queue number will change. For example, a ticket originally numbered #27 will receive a new queue number once transferred.*

VVIP TICKETS : Transfer is possible; however, if you transfer the ticket, its queue number will change. For example, a ticket originally numbered #27 will receive a new queue number once transferred.*

*The queue number of a ticket will determine the order in which attendees walk in the venue for soundcheck and concert. Although it is mandatory to purchase a General Admission ticket, the queue number on your PLATINUM/VVIP ticket is the important one. The one on your General Admission is not relevant. 

SNAPSHOT TICKETS (Packages or single snapshot) : Transfer is possible

SELFIE TICKET : transfer is possible

A: Yes, general tickets may be transferred to a friend or family member.

However, before transferring your ticket, please make sure to screenshot and save the original ticket number.

The JNB ticket system operates as a self-delivery system.

After purchasing tickets, buyers must personally send the tickets to their own email address or to a family member, friend, or acquaintance.

Tickets will be delivered exactly to the email address entered during the process, so please make sure your email address is entered correctly.

Many fans become excited after successfully purchasing tickets and sometimes accidentally make small typos or miss a letter in their email address.

Please take a moment to carefully double-check everything before submitting.

Common mistakes include:

• Typing .CON instead of .COM

• Missing a letter in the email address

• Entering numbers incorrectly

Examples:

JNB@000.COM → JNB@000.CON

12345@OOO.COM → 12344@OOO.COM

Even a very small typo can cause ticket delivery errors.

📌 TICKET TRANSFER NOTICE

If you transfer tickets to a friend, please make sure to screenshot and save the original ticket number before completing the transfer.

During the transfer process, the ending digits of the original ticket number may sometimes change.

If the number changes, please show a screenshot of your purchase confirmation at the venue on the day of the concert.

Staff will verify it and help reissue or restore the original ticket number.

Please carefully double-check all information before completing your purchase or transfer.

Thank you.

A: We are not responsible for tickets purchased from or transferred through another person or any third party.

All tickets are considered Final Sale and are generally non-refundable.

However, if a purchase was made by mistake, refund or exchange requests may be accepted within 24 hours of purchase.

In addition, if you wish to exchange for a different member, we can assist with a member exchange as long as the requested member’s ticket is not sold out.

Please note that city changes are not allowed.

In some cases, fans request exchanges from City A to City B because one city is sold out while another is still available for sale, but exchanges between different cities are not supported.

A: No, Snapshot packages, whether Standard or Premium, cannot be shared. The person who purchases the package is the one who can take all the pictures. When checking in for your Snapshot package ticket at the help desk on the day of the concert, you will be given a wristband that confirms your Snapshot package. Because of this, one Snapshot package cannot be shared between multiple people.

• Make sure your cellphone has enough battery
• Make sure your cellphone has enough storage
• When it’s time to take your selfie/STANDARD Snapshot, you give your cellphone to the staff responsible to take the picture. After the picture is taken, they will give it back to you. 

A: Yes. Although suggested poses are provided, attendees may choose their own pose as long as it is appropriate and approved by staff. 

A: No they don’t. Unlike PLATINUM and VVIP tickets, General Admission ticketsdo nothave a queue number. Note that General Admission ticket holders will enter the venue after PLATINUM and VVIP ticket holders.  

A: You may bring your own album for signing, as long as it is a Close Your Eyes album.

However, for photocards, only official tour photocards (J&B photocards) are eligible for signing.

A:For this tour hosted by J&B, autographs are available only on CLOSE YOUR EYES J&B photocards sold by us.

Please note that for albums, any Close Your Eyes album is eligible for signing.

We kindly ask for your understanding and appreciate your cooperation.

The only gifts that will be accepted are letters. No other gift of any kind will be accepted. Please note thatall gifts should be given to thestaffat the event,not to the artists directly, even during fan interactions. If you violate this, your ticket will be canceled and you will be escorted out of the venue.

A: We would like to ask all of the attendees to keepcameras off at all timesduring the Fanchat and Fansign,even while waiting for their turn.

A: To ask for a refund, simply send an email to this address: « jnbcanada2022@gmail.com »  with the following information:

• Order number
• Name on the order
• The email which you purchased your tickets with
• Your ticket number (different from the order number)
• Specify which items you wish to have refunded (ex: your order contains 1 PLATINUM ticket and 2 Snapshot tickets but you only want to get the snapshots refunded) Note: This applies to any type of ticket, not just Snapshot tickets.

If an incorrect member was selected during purchase, a member change will be processed immediately upon the purchaser’s request.


For tickets purchased through a third party or received via transfer, refunds will only be issued to the original purchaser.

Please keep this in mind before purchasing or accepting transferred tickets.

**PLEASE NOTE THAT REFUNDS ARE ONLY ELIGIBLE WITHIN 24 HOURS AFTER PURCHASE AND CANNOT BE PROCESSED AFTER THAT PERIOD.

You may purchase the ticket for a friend. However, please note that the purchaser or the ticket holder must check in in person at the registration desk.

A:
A: Refunds can only be processed through the original purchaser.

If you did not purchase the ticket directly, you must contact the person who sold you the ticket and ask them to submit the refund request on your behalf.

As stated above, refunds are only eligible within 24 hours of the original purchase time.

We are not responsible for tickets purchased through third parties.

We strongly recommend purchasing tickets only through the official J&B website.

No, the concerts are not 18+ which means anyone can attend the concerts even if they are underage. (EVENT ALL AGES)

• DSLR or high-end video cameras are strictly prohibited inside the venue.
  
• Only authorized media pass holders are allowed to use such equipment, and only for content with prior copyright approval.
  
• Any unauthorized equipment or recording will result in immediate removal from the venue.

However, if you are removed from the venue, J&B will not request exceptions, reinstatement, or re-entry on behalf of removed attendees.

Please make sure to follow all venue and on-site staff rules and regulations to avoid any disadvantages or penalties.

• Q: Can I record with my smartphone?
• A: Yes, smartphone recording is allowed for general attendees.
  
  
  

Thank you for your cooperation.

A: We are thrilled to have you at the event! Keep in mind that we ask all attendees to be respectful to the artists and staff at all times. Inappropriate behaviors such as invasion of artists’ personal space or aggressive attitude towards the artists or our staff may result in cancellation of the ticket and you may be escorted out of the venue.