Collection: JUNHEE

A: Yes. You may purchase multiple PLATINUM tickets under your name, subject to the ticket purchase limit.

Please note that only one GA ticket is required for venue entry, regardless of the number of Platinum tickets purchased.

A: No they aren’t. When purchasing your PLATINUM or VVIP,VIP ticket, you will get a queue number. At the venue, you will be lined up in queue number order. (ex; You are ticket queue number 27, you will be the 27th in the lineup for your tier.) Please note that VVIP ticket holders enter after PLATINUM ticket holders. VIP ticket holders enter after VVIP ticket holders

A: It depends on the ticket, here is the guide:

*PLATINUM - 4 tickets / VVIP -4 tickets VIP- 4Tickets

Snapshot - No limit

A: The "Fanchat" (included in the PLATINUM TICKET) consists of chatting for 60 seconds with one member of Artist and getting a photocard or an album signed with the format « To: *your name* ». The "Fansign" (included in the PLATINUM and the VVIP TICKET) consists of walking down the table where all members of Artist are sitting down and you get an autograph from all members. Please note that for the "Fansign", you can only get the front page of an album signed.

A: No. PLATINUM tags are for the exclusive use of the original ticket holder and may not be lent or transferred to another person.

If it is discovered that an event number or PLATINUM tag has been lent or transferred to a friend or another person, the ticket will be considered invalid and admission to the concert will be denied without a refund.

A: No, there will be no issue.

The purchaser names for the PLATINUM and GA tickets do not need to match.

As long as you have the valid QR codes for both your PLATINUM ticket and GA ticket, you may check in and attend the event.

The PLATINUM ticket provides access to the fan event benefits, while the GA ticket is required for concert admission.

The purchaser's name does not need to match the attendee's name.

Please make sure to keep your QR codes safe. We strongly recommend saving a screenshot of each QR code as a backup.

No.
Filming or recording is strictly prohibited during the Fan Chat and Fan Sign sessions.

Any attendee found recording without permission may be immediately removed from the venue, and may also be denied entry to the concert at the discretion of on-site staff.

These rules are enforced to protect the artists’ privacy and to ensure a smooth and fair experience for all fans.

We kindly ask for your understanding and cooperation.

A: No they don’t. Unlike PLATINUM and VVIP,VIP tickets, General Admission ticketsdo nothave a queue number. Note that General Admission ticket holders will enter the venue after PLATINUM and VVIP.VIP ticket holders.  

A.

• STANDARD POLAROID: Mini Siz
• PREMIUM POLAROID: Wide Size
• SMARTPHONE: Photo taken with the purchaser’s smartphone

A: No. As mentioned in our posts,you absolutely need to buy a General Admission ticket in addition to your PLATINUM/VVIP.VIPticket. When you buy aPLATINUM/VVIP .VIP ticket,the queue number onTHATticket is important. The one on your General Admission is not relevant. . 

A: Here is a guide for different types of tickets:

PLATINUM TICKETS : Transfer is possible; however, if you transfer the ticket, its queue number will change. For example, a ticket originally numbered #27 will receive a new queue number once transferred.*

VVIP TICKETS : Transfer is possible; however, if you transfer the ticket, its queue number will change. For example, a ticket originally numbered #27 will receive a new queue number once transferred.*

*The queue number of a ticket will determine the order in which attendees walk in the venue for soundcheck and concert. Although it is mandatory to purchase a General Admission ticket, the queue number on your PLATINUM/VVIP ticket is the important one. The one on your General Admission is not relevant. 

SNAPSHOT TICKETS (Packages or single snapshot) : Transfer is possible

SELFIE TICKET : transfer is possible

A.

• STANDARD POLAROID: Maximum 5
• STANDARD SMARTPHONE: Maximum 5
• PREMIUM: Maximum 5

• Make sure your cellphone has enough battery
• Make sure your cellphone has enough storage
• When it’s time to take your selfie/STANDARD Snapshot, you give your cellphone to the staff responsible to take the picture. After the picture is taken, they will give it back to you. 

A. Excess tickets are non-refundable and cannot be used by the purchaser. They may be transferred to another person.

A. Yes. You may purchase both, as long as you stay within the purchase limit for each product.

A: No. JUNHEE’s Snapshot sessions have 5 designated poses for Standard and 5 designated poses for Premium. Only the designated poses may be selected, and requests for poses other than the provided options cannot be accommodated. We kindly ask for your understanding and cooperation.

A: No they don’t. Unlike PLATINUM and VVIP tickets, General Admission ticketsdo nothave a queue number. Note that General Admission ticket holders will enter the venue after PLATINUM and VVIP ticket holders.  

A: No. For the Fan Sign, only the following items are eligible for signing: official JUNHEE albums, official posters, or official photocards sold by J&B Entertainment.

Please note that personal items, unofficial photocards, or other items cannot be signed. We kindly ask for your understanding and cooperation.

J&B will gladly accept your thoughtful gifts and letters at the Gift Reception Corner located at the Help Desk.

• Food and edible items will not be accepted.
• Gifts and letters cannot be given directly to the artists.
• Giving gifts directly to the artists during Fan Chat or Fan Sign events is also not permitted.
• Please hand all gifts and letters to J&B staff at the Gift Reception Corner.
• Due to travel and transportation limitations, we kindly ask that you avoid gifts that are very large or heavy.
  

Thank you for your thoughtful support and understanding!

A: We would like to ask all of the attendees to keepcameras off at all timesduring the Fanchat and Fansign,even while waiting for their turn.

A: To request a refund, please send an email to:
TICKETREFUND2024@gmail.com

Please include the following information in your email:

• Order Number
• Name on the Order
• Email address used to purchase the ticket
• Ticket Number (different from the Order Number)
• The ticket or item you wish to have refunded

For example, if your order includes 1 PLATINUM ticket and 2 Snapshot tickets, but you only wish to refund the Snapshot tickets, please clearly specify this in your email.

Refund Policy

• GA Tickets: All GA tickets are Final Sale at the time of purchase and are non-refundable.
• Snapshot & Fan Event Tickets: Refund requests are accepted within 24 hours of purchase only.
• After 24 hours, Snapshot and Fan Event tickets are non-refundable.

If you selected an incorrect option during the purchase process, please contact us as soon as possible. Changes may be processed upon the purchaser’s request.

Please make sure to review the refund and ticket change policy before completing your purchase.

**PLEASE NOTE THAT REFUNDS ARE ONLY ELIGIBLE WITHIN 24 HOURS AFTER PURCHASE AND CANNOT BE PROCESSED AFTER THAT PERIOD.

You may purchase the ticket for a friend. However, please note that the purchaser or the ticket holder must check in in person at the registration desk.

A:

If you purchased a ticket from a third party, the original ticket purchaser must submit the refund request directly.

If the refund is approved, the refund will be issued to the original purchaser’s payment method used for the ticket purchase. We cannot issue the refund directly to the third-party buyer.

Please note that J&B Entertainment cannot be responsible for or provide assistance with any issues arising from third-party ticket purchases.

For safe ticket purchases and a smooth refund process, we strongly recommend purchasing tickets directly through our official ticketing website, JNBGLOBAL.NET.

No, the concerts are not 18+ which means anyone can attend the concerts even if they are underage. (EVENT ALL AGES)

• DSLR or high-end video cameras are strictly prohibited inside the venue.
  
• Only authorized media pass holders are allowed to use such equipment, and only for content with prior copyright approval.
  
• Any unauthorized equipment or recording will result in immediate removal from the venue.
• Q: Can I record with my smartphone?
• A: Yes, smartphone recording is allowed for general attendees.
  
  
  

Thank you for your cooperation.

A: We are thrilled to have you at the event! Keep in mind that we ask all attendees to be respectful to the artists and staff at all times. Inappropriate behaviors such as invasion of artists’ personal space or aggressive attitude towards the artists or our staff may result in cancellation of the ticket and you may be escorted out of the venue.