Collection: CLOSE YOUR EYES MONTREAL

No.
Filming or recording is strictly prohibited during the Fan Chat and Fan Sign sessions.

Any attendee found recording without permission may be immediately removed from the venue, and may also be denied entry to the concert at the discretion of on-site staff.

These rules are enforced to protect the artists’ privacy and to ensure a smooth and fair experience for all fans.

We kindly ask for your understanding and cooperation.

While the combined value of seven Platinum tickets represents a considerable amount, Platinum is offered in a bundled format, which significantly lowers the per-person price.

The Prestige ticket is a premium fan service package exclusively designed for J&B’s special clients, offering the highest-tier experience, including free interaction and photo opportunities with all members.

It is a limited special service ticket with exclusive privileges provided by J&B, offering a differentiated and premium fan experience.

Thank you for your continued support of J&B.

A: Yes, when purchasing the PLATINUM ticket, you will choose which member you want the Fanchat with. 

A. Yes, you can attend Fan Chat with multiple members if you purchased multiple Platinum tickets.

Please note that only one GA ticket is required for venue entry, regardless of the number of Platinum tickets purchased.

A: No they aren’t. When purchasing your PLATINUM or VVIP,VIP ticket, you will get a queue number. At the venue, you will be lined up in queue number order. (ex; You are ticket queue number 27, you will be the 27th in the lineup for your tier.) Please note that VVIP ticket holders enter after PLATINUM ticket holders. VIP ticket holders enter after VVIP ticket holders

A: It depends on the ticket, here is the guide:

*PLATINUM - 4 tickets / VVIP - 4 tickets VIP- 4Tickets

Snapshot - No limit

A: No they don’t. Unlike PLATINUM and VVIP,VIP tickets, General Admission ticketsdo nothave a queue number. Note that General Admission ticket holders will enter the venue after PLATINUM and VVIP.VIP ticket holders.  

A: The "Fanchat" (included in the PLATINUM TICKET) consists of chatting for 60 seconds with one member of Artist and getting a photocard or an album signed with the format « To: *your name* ». The "Fansign" (included in the PLATINUM and the VVIP TICKET) consists of walking down the table where all members of Artist are sitting down and you get an autograph from all members. Please note that for the "Fansign", you can only get the front page of an album signed.

A: No. As mentioned in our posts,you absolutely need to buy a General Admission ticket in addition to your PLATINUM/VVIP.VIPticket. When you buy aPLATINUM/VVIP .VIP ticket,the queue number onTHATticket is important. The one on your General Admission is not relevant. . 

A: Here is a guide for different types of tickets:

PLATINUM TICKETS : Transfer is possible; however, if you transfer the ticket, its queue number will change. For example, a ticket originally numbered #27 will receive a new queue number once transferred.*

VVIP TICKETS : Transfer is possible; however, if you transfer the ticket, its queue number will change. For example, a ticket originally numbered #27 will receive a new queue number once transferred.*

*The queue number of a ticket will determine the order in which attendees walk in the venue for soundcheck and concert. Although it is mandatory to purchase a General Admission ticket, the queue number on your PLATINUM/VVIP ticket is the important one. The one on your General Admission is not relevant. 

SNAPSHOT TICKETS (Packages or single snapshot) : Transfer is possible

SELFIE TICKET : transfer is possible

A: No, Snapshot packages, whether Standard or Premium, cannot be shared. The person who purchases the package is the one who can take all the pictures. When checking in for your Snapshot package ticket at the help desk on the day of the concert, you will be given a wristband that confirms your Snapshot package. Because of this, one Snapshot package cannot be shared between multiple people.

• Make sure your cellphone has enough battery
• Make sure your cellphone has enough storage
• When it’s time to take your selfie/STANDARD Snapshot, you give your cellphone to the staff responsible to take the picture. After the picture is taken, they will give it back to you. 

A: Yes. Although suggested poses are provided, attendees may choose their own pose as long as it is appropriate and approved by staff. 

A: No they don’t. Unlike PLATINUM and VVIP tickets, General Admission ticketsdo nothave a queue number. Note that General Admission ticket holders will enter the venue after PLATINUM and VVIP ticket holders.  

A: YES if you are bringingtheiralbums/photocard. You can also getexclusive merch and albums or photocardsduring  the Fansign.

The only gifts that will be accepted are letters. No other gift of any kind will be accepted. Please note thatall gifts should be given to thestaffat the event,not to the artists directly, even during fan interactions. If you violate this, your ticket will be canceled and you will be escorted out of the venue.

A: We would like to ask all of the attendees to keepcameras off at all timesduring the Fanchat and Fansign,even while waiting for their turn.

A: To ask for a refund, simply send an email to this address: « jnbcanada2022@gmail.com »  with the following information:

• Order number
• Name on the order
• The email which you purchased your tickets with
• Your ticket number (different from the order number)
• Specify which items you wish to have refunded (ex: your order contains 1 PLATINUM ticket and 2 Snapshot tickets but you only want to get the snapshots refunded) Note: This applies to any type of ticket, not just Snapshot tickets.

If an incorrect member was selected during purchase, a member change will be processed immediately upon the purchaser’s request.

**PLEASE NOTE THAT REFUNDS ARE ONLY ELIGIBLE WITHIN 24 HOURS AFTER PURCHASE AND CANNOT BE PROCESSED AFTER THAT PERIOD.

You may purchase the ticket for a friend. However, please note that the purchaser or the ticket holder must check in in person at the registration desk.

A:

Refunds can only be processed if the original ticket purchaser submits the refund request.

If you did not purchase the ticket directly, you must contact the person who sold you the ticket and ask them to submit the refund request on your behalf.

Please note that refunds are only eligible within 24 hours of the original purchase, as stated above.

No, the concerts are not 18+ which means anyone can attend the concerts even if they are underage. (EVENT ALL AGES)

• DSLR or high-end video cameras are strictly prohibited inside the venue.
  
• Only authorized media pass holders are allowed to use such equipment, and only for content with prior copyright approval.
  
• Any unauthorized equipment or recording will result in immediate removal from the venue.
• Q: Can I record with my smartphone?
• A: Yes, smartphone recording is allowed for general attendees.
  
  
  

Thank you for your cooperation.

A: We are thrilled to have you at the event! Keep in mind that we ask all attendees to be respectful to the artists and staff at all times. Inappropriate behaviors such as invasion of artists’ personal space or aggressive attitude towards the artists or our staff may result in cancellation of the ticket and you may be escorted out of the venue.